Technical Support & Response Framework

Service-level agreements and contact channels for municipal water retention projects under the Water Resources Act.

Email

info@tasology.com — response within 4 business hours for permit-related queries.

Phone

08044317570 — available 08:00–17:00 WAT, Monday–Friday. For urgent field support, request a callback.

SLA — Initial Response

Critical (site-stopping): 2 hours. Standard (design clarification): 8 hours. Low (general inquiry): 24 hours.

Escalation Path

Unresolved after 48 hours? Contact the lead hydro-engineer directly via the email above with subject line “ESCALATION — [project ID]”.

FAQ

See our FAQ page for common questions on retention basin sizing, soil test interpretation, and permit documentation.

Engineering & Regulatory Contact

Direct line to our hydro-engineering team for municipal retention planning and soil permeability assessments under the Water Resources Act.

62 Afolabi Street — Lagos, Nigeria

Monday – Friday: 08:00 – 17:00 WAT
Saturday: 09:00 – 14:00 WAT
Sunday: Closed

Schedule a Site Assessment Slot

Reserve a half-day window for our hydro-engineering team to conduct permeability tests and retention basin surveys on your municipal project site. We operate within the Water Resources Act framework.

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